Platform scope
NextGen Cloud is an enterprise data and machine learning platform at American Express supporting 15,000+ analytical users, 350+ applications, and approximately 30 PB of data.
My role
Owned developer-facing platform strategy, product roadmaps, and API/service contracts as Principal Product Manager.
Capabilities
- Governed data access, metadata, and data quality services.
- UI and headless capabilities on shared, multi-tenant infrastructure.
- Notebook and Vertex AI Workbench provisioning through Terraform and APIs.
- Reliability and security requirements covering isolation, recovery, monitoring, access controls, and cost management.
Delivery
Partnered with Risk, Marketing, Merchant, Decision Science, Data Engineering, and Architecture to translate enterprise needs into reusable platform capabilities. Supported a broader cloud migration serving 10,000+ users.
AI exploration
Prototyped MCP and agent-oriented architecture for governed access to enterprise data and analytics. This work focused on architecture and proofs of concept.